Chidinma Ukandu | Business Intelligence Analyst

ABOUT ME

I am an ambitious final-year Master's student in Business Intelligence at Université Marie & Louis Pasteur, with a passion for leveraging data-driven insights to enhance customer experiences, optimize processes, and drive strategic decision-making.

My expertise spans Data Analysis, Business Intelligence, Customer Success, and Automation, allowing me to bridge the gap between technical insights and business needs. I have experience working with SQL, Power BI, Tableau, Python, Advanced Excel, and CRM tools like Salesforce and HubSpot, enabling me to analyse customer behavior, optimize user engagement, and enhance retention strategies.

Beyond data analytics, I thrive in customer engagement roles, helping users navigate products, gathering feedback for continuous improvement, and fostering strong customer relationships. My experience in community management, market research, and event organization further strengthens my ability to create impactful solutions that align with business goals.

I am always eager to explore new data-driven strategies to enhance customer experience, optimize workflows, and improve decision-making processes.

Skills

BI & Data Analysis

Data Integration & Automation (Python & Zapier)
ETL processes and Data Pipeline Optimization
Dashboard Design & KPI Tracking
Data Storyteelling & Visualization
Data analysis (Power BI, Tableau, Python , R , SQL, Advanced Excel, Looker, Snowflake, Qlik)

Project Management

Strategic Planning & Process Optimization
Market Research & Competitive Analysis
Customer Onboarding & Retention Strategies
Forecasting, Budgeting & KPI Tracking
Stakeholder Communication & Reporting
Project Management Tools (MS Project)

Soft skills

Attention to details
Data-Driven Decision-Making
Team collaboration & Stakeholder Engagement
Problem-solving & Adaptability
Customer Relationship Management & Communication

CRM & Automation

CRM & Customer Success ( Salesforce, Hubspot, Zendesk)
Process Automation & Workflows (Zapier, APIs)
Collaboration & Ticketing (Trello, JIRA, Google Workspace, Postman)
Microsoft Office Suit

Research skills

Market Research & Customer Analytics
Strategic Framework (SWOT, PESTEL & Porter's Five Forces)
User Behavior & Sentiment Analysis
Feedback Collection & Impact Analysis

Language

English (Native)
French (conversational ->A2 Improving)

Work Experiences

Data Analyst Intern – Business Strategy (Finalist)

HNG Internship

Jan 2025 – Apr 2025

Behavioral Insight Research intern

Université Marie & Louis Pasteur, France

April 2024 - Aug 2024

Junior Data Analyst

Ministry of Energy (Department of Planning, Research and statistics, Nigeria)

May 2022 - Dec 2023

Program Analyst

Google Women Techmakers, Asaba, Nigeria

Aug 2022 - Nov 2023

Customer Support Specialist & Content Creator (Remote)

TuumIO

Feb 2021 - Dec 2023

Operation intelligence intern

Nigeria Gas company (Subsidiary of NNPC Limited)

June 2020 - December 2020

Education

Masters in Business Intelligence & Digital Economics

Université Marie & Louis Pasteur, Besancon, France

Expected October 2025

Bachelor of Technology in Project Management

Federal University of Technology Owerri, Nigeria

2021

Certifications

HNG Data Analytics Internship (Finalist – top 40/2000)

Customer Success Certificate

Foundations of Project Management

Google Data Analytics

Machine-learning

Fundamentals of Project planning and management.

Data Analysis with R programming

READY TO WORK TOGETHER?

Get in touch