Seeking early career roles - Open to Relocation

CHIDINMA UKANDU

Business Intelligence Analyst | Insights & Client-Focused Reporting

View My Resume

ABOUT ME

I’m an ambitious final-year Master’s student in Business Intelligence at Université Marie & Louis Pasteur, passionate about using data-driven insights to enhance customer experiences, streamline operations, and support smart decision-making.

My expertise spans Data Analysis, BI, Customer Success, and Automation, bridging the gap between technical insights and business outcomes. I have hands-on experience with SQL, Power BI, Tableau, Python, Excel, and CRM tools like Salesforce and HubSpot, helping teams analyze customer behavior, boost engagement, and strengthen retention strategies.

Beyond analytics, I thrive in customer-facing roles, supporting users, gathering feedback, and driving continuous improvement. My background in community management, market research, and event coordination adds a valuable layer to how I align solutions with real business needs.

I’m always eager to explore new strategies where data and customer insight intersect, whether that’s improving product adoption, optimizing support, or building performance dashboards that drive growth.

Skills

BI & Data Analysis

  • Data Integration & Automation (Python & Zapier)
  • ETL processes and Data Pipeline Optimization
  • Dashboard Design & KPI Tracking
  • Data Storyteelling & Visualization
  • Data analysis (Power BI, Tableau, Python , R , SQL, Advanced Excel, Looker, Snowflake, Qlik)

Project Management

  • Strategic Planning & Process Optimization
  • Market Research & Competitive Analysis
  • Customer Onboarding & Retention Strategies
  • Forecasting, Budgeting & KPI Tracking
  • Stakeholder Communication & Reporting
  • Project Management Tools (MS Project)

Soft skills

  • Attention to details
  • Data-Driven Decision-Making
  • Team collaboration & Stakeholder Engagement
  • Problem-solving & Adaptability
  • Customer Relationship Management & Communication

CRM & Automation

  • CRM & Customer Success ( Salesforce, Hubspot, Zendesk)
  • Process Automation & Workflows (Zapier, APIs)
  • Collaboration & Ticketing (Trello, JIRA, Google Workspace, Postman)
  • Microsoft Office Suit

Research skills

  • Market Research & Customer Analytics
  • Strategic Framework (SWOT, PESTEL & Porter's Five Forces)
  • User Behavior & Sentiment Analysis
  • Feedback Collection & Impact Analysis

Language

  • English (Native)
  • French (conversational ->A2 Improving)

Work Experiences

Data Analyst Intern – Business Strategy (Finalist)

HNG Internship

Jan 2025 – Apr 2025

Behavioral Insight Research intern

Université Marie & Louis Pasteur, France

April 2024 - Aug 2024

Junior Data Analyst

Ministry of Energy (Department of Planning, Research and statistics, Nigeria)

May 2022 - Dec 2023

Program Analyst

Google Women Techmakers, Asaba, Nigeria

Aug 2022 - Nov 2023

Customer Support Specialist & Content Creator (Remote)

TuumIO

Feb 2021 - Dec 2023

Operation intelligence intern

Nigeria Gas company (Subsidiary of NNPC Limited)

June 2020 - December 2020

READY TO WORK TOGETHER?

Get in touch

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